DC Connect: Background App Refresh

DC Connect: Background App Refresh

📱 Why Background App Refresh Matters for DC Connect

To ensure you never miss a call and your device stays reliably connected to the DC Connect system, Background App Refresh must be enabled.

When this feature is disabled, the DC Connect app can't maintain its registration with our servers while running in the background. This means:

  • You may still receive a push notification about an incoming call.

  • But when you try to answer the call, the app may fail to connect.

✅ What is Background App Refresh?

Background App Refresh allows apps to update their content in the background, even when you're not actively using them. For DC Connect, this ensures your device stays registered and ready to handle calls at any time.

🔧 How to Enable Background App Refresh on iPhone

  1. Open the Settings app on your iPhone.

  2. Go to General.

  3. Tap on Background App Refresh.

  4. Ensure Background App Refresh is set to Wi-Fi & Cellular Data.

  5. Scroll down the list of apps and ensure DC Connect is toggled ON.

🤖 How to Enable Background Activity on Android

On Android, this feature is referred to as Background Data, Unrestricted Data Usage, or Battery Optimization Settings. Here's how to enable it for DC Connect:

  1. Open the Settings app on your Android device.
  2. Go to Apps or Apps & notifications.
  3. Find and tap DC Connect.
  4. Tap Mobile data & Wi-Fi (or similar), then:
    • Enable Background data
    • Enable Unrestricted data usage (if available)
  5. Go back, and under Battery, make sure:
    • Battery optimization is set to Not optimized for DC Connect.

⚠️ Note: Steps may vary depending on your device model and Android version.

🔍 Need Help?

If background activity settings are already enabled and you’re still having issues:

  • Restart your device
  • Ensure the DC Connect app is updated to the latest version
  • Try uninstalling and reinstalling the app

Still stuck? Reach out to our support team — we’re here to help!

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