DC Connect: Quick Dials, Parks & Transfers

DC Connect: Quick Dials, Parks & Transfers


This guide shows you how to create Quick Dials in DC Connect+ to save time and make calling easier on the go. It covers how to set up quick dials, park calls, and transfer them. Follow these steps to make your phone tasks faster and more efficient.


Info
Haven't downloaded the app? You can find it here as well as documentation on how to install on log in! DC Connect+



1. Tap Quick Dial.


2. Tap Edit.


3. Tap "Plus"


4. Tap Title. Enter Name


5. Tap and Enter "Number or SIP Address"



Info

Enter Number or SIP Address

5.a. For Extensions, use the following template: 

     "Extension Number"

5.b. For Parks, use the following template:

     park*"Park Number" 5901, 5902, 5903



Idea

Examples: 

     For create an extension for Aaron, the appropriate info will be:

     Title: Aaron

     Number or SIP Address: 1001

 

   For a park in which a customer can be placed on hold, use the following info:

      Title: Park 1

      Number or SIP Address: park*5901


Alert

If you operate a multi-site business, please reach out to support to confirm your park numbers, as they may vary by location.

6. Tap anywhere on screen to clear keyboard.



Idea
If you wish to see the quick dial's call status, Enable Busy Lamp Field.

7. Tap Save.


8. Tap Done


Idea

To Pick up a Parked Call, Tap on the Profile.



Done. Your call has successfully been parked and picked up via DC Connect.



Idea

To Transfer or Park a call, Press Transfer DURING an ongoing call.


Info
Tap the Extension you wish to Transfer to OR Tap the Quick Dial access any Extensions, Parks, or Speed Dials you have set up.

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