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No one likes dealing with call quality issues, but the faster we can pinpoint the cause, the quicker we can resolve the problem. Follow these steps to help us diagnose and address your issue effectively. 1. Use the Call Quality Report Button If you ...
VoIP Network Requirements
Purpose Application Protocol Domain / IP Address Destination Ports Media RTP/SRTP proxy.d14e.io UDP: 16384 - 32768 Signaling SIP proxy.d14e.io UDP: 5060 Signaling Secured SIP/TLS proxy.d14e.io TCP: 5061 Directory Services HTTPS *.digitalconcierge.io ...
Setting Up a Holiday Call Route
Holiday Route Setup in OktoRocket A complete guide to configuring holiday greetings, routing, and automated SMS responses. Overview Holiday Routes let your shop play a special greeting and send an automatic SMS reply during holidays such as ...
How to Connect Shopmonkey Webhooks to OktoRocket
This guide shows you how to send real-time events from Shopmonkey to OktoRocket using a webhook URL. After setup, Shopmonkey will notify OktoRocket whenever key records are created or updated (orders, payments, customers, vehicles, appointments, ...
Email to Task
Many shops have forms on their websites to capture leads. You can now turn these leads into lead tasks in your inbox. To do this, simply email the form data to OktoRocket. Each site has a specially formatted email address that you are required to ...