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VoIP Network Requirements
Purpose Application Protocol Domain / IP Address Destination Ports Media RTP/SRTP proxy.d14e.io UDP: 16384 - 32768 Signaling SIP proxy.d14e.io UDP: 5060 Signaling Secured SIP/TLS proxy.d14e.io TCP: 5061 Directory Services HTTPS *.digitalconcierge.io ...
Call Quality Troubleshooting
No one likes dealing with call quality issues, but the faster we can pinpoint the cause, the quicker we can resolve the problem. Follow these steps to help us diagnose and address your issue effectively. 1. Use the Call Quality Report Button If you ...
Release Notes
OktoRocket Release Notes - August 28, 2025 Customer Engagement: Multiple Inbox Bug Fixes Resolved several issues, including: SMS message previews not updating when customers reply. Styling conflicts for unread messages and selected tasks. Task lists ...
Wallboard Configuration
The DC Wallboard is powered by a micro-computer (MC). Follow these steps to set up a new wallboard. Connect the mc's HDMI port to your display. Connect a USB keyboard and mouse to the MC. Plug the mc into power. After the MC powers up the DC ...
Close for staff training and meetings
This guide provides a step-by-step process for setting up a "Staff Training" closure in a digital concierge system, ensuring that staff meetings and training sessions are effectively communicated to customers. By following these instructions, users ...