Rick reviews the marketing metrics section of the dashboard and explains how it helps increase customer engagement, boost sales, and enhance your shop's overall success.
How are Technician Hours calculated? The technician hours in OktoRocket are determined by the primary technician assigned to a ticket, rather than production hours. These are RO-level metrics designed to track who inspected and identified the work on ...
What do the Different Colors Mean in the Outrunning Overhead Section? - Red: Your Gross Profit (GP) has not surpassed your overhead. - Black: Your GP has surpassed your overhead, meaning you are profitable. - Green: You have met your GP goal. Is ...
Could I make another employee a ClientAdmin? Yes, we can do that for you. Just submit a request via chat or to support@oktorocket.com. How can I cancel my subscription? You can cancel your subscription by reaching out to our support team via chat or ...
How do I set up OktoRocket to recognize rollover with Mitchell 1 or RO Writer? To enable Rollover functionality with your SMS, you’ll need to start tracking tickets by Status Description. OktoRocket relies on ticket statuses to determine when a ...