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While inside the Protractor Software, click "Setup" at the top In the quick links bar on the left, find and select "Integrated Services" At the top, Click "Add" A window will appear. The values OktoRocket needs are Connection ID, API Key and ...
General FAQ
How are Technician Hours calculated? The technician hours in OktoRocket are determined by the primary technician assigned to a ticket, rather than production hours. These are RO-level metrics designed to track who inspected and identified the work on ...