Administrator Guides
Scheduler Integration
Scheduler for a Single Site on a Single Page Code snippets are found in the Scheduler Edit modal and are already populated with the site Id of you site you select in step 2 Choose the site that you will want to implement the Scheduler for Click the ...
VoIP Network Requirements
Purpose Application Protocol Domain / IP Address Destination Ports Media RTP/SRTP proxy.d14e.io UDP: 16384 - 32768 Signaling SIP proxy.d14e.io UDP: 5060 Signaling Secured SIP/TLS proxy.d14e.io TCP: 5061 Directory Services HTTPS *.digitalconcierge.io ...
How to configure label printers
OktoRocket can print key tag and oil tags to Zebra printers using the Zebra Browser Print application. We recommend the Zebra ZD421 (current model) GK420D (legacy model). We always recommend connecting these printers to your network vs using USB. ...
System Alerts and Reports
Digital Concierge can generate automated SMS and Email alerts. Name Type Description Interval Connector SMS If the DC connector for RO Writer or Mitchell 1 goes offline an alert will be generated Every 5 minutes during business hours New Tasks SMS If ...
Protractor Status Mapping
The following table outlines how the Status is mapped between DC and Protractor. DC Protractor Scheduled Scheduled Work Checked In Unassigned Inspecting Inspection In Progress Estimating Inspection Complete Customer Review Estimate Complete Approved ...
Managing Audio Prompts
This guide offers a straightforward process for managing audio prompts. It provides step-by-step instructions that simplify the tasks of uploading, recording, and editing audio prompts. 1. From the site settings Click "Prompts" 2. Professionally ...
Employee/User Management
This article highlights how to add users to DC. Depending on the modules your company uses along with your shop management system, these steps will differ. Adding the user to DC Log into DC as an administrator. Click on Users in the left navigation. ...
On Demand Campaigns
On Demand Campaigns from Digital Concierge allow you to trigger SMS/email messages to a group of customers, commonly known as "slow day" campaigns. To create an on demand campaign, you need to configure the following settings: Campaign Name: Assign a ...
Tekmetric Status Mapping
The following table outlines how the Status is mapped between DC and Tekmetric. Custom Labels can be used to change this mapping. DC Tekmetric Created Status: Estimate Label: Not Started Checked In Status: Work-In-Progress Label: Work Not Started ...
Cordless Phone Handset Replacement
Deregistration First the faulty handset will have to be deregistered from the base station. If the old handset still works we recommend doing it from that handset, but any registered handset will work. Press the OK button to enter the main menu and ...
Call Pop Notifications
Update - Click Here for a how-to video covering the information in this article. Pop Notifications are Windows desktop notifications that appear in the lower right corner of the screen. There are 4 types of Pop Notifications OktoRocket CE can create: ...
DC Connector
The DC connector is an application that runs on the server or main RO Writer and Mitchell 1 workstation to keeps DC information in sync. If installing the DC Connector on a computer that is remote to the SQL Server, see the additional steps at the ...
Tekmetric Integration
Features: Sync customer information Repair Order Detail SMS Appointment Reminders SMS Follow-up messages Step 1: Log into tekmetric Step 2: Click on Shop Settings Step 3: Click on Integrations Step 4: Find the Digital Concierge integration and click ...