Administrator Guides
360 Payments Tutorials
If you are not working with 360 Payments already, use this page to get started: http://www.360payments.com/digitalconcierge Already using 360 Payments? Email their support to have Digital Concierge added to your merchant account: ...
On Demand Campaigns
On Demand Campaigns from Digital Concierge allow you to trigger SMS/email messages to a group of customers, commonly known as "slow day" campaigns. To create an on demand campaign, you need to configure the following settings: Campaign Name: Assign a ...
Tekmetric Status Mapping
The following table outlines how the Status is mapped between DC and Tekmetric. Custom Labels can be used to change this mapping. DC Tekmetric Created Status: Estimate Label: Not Started Checked In Status: Work-In-Progress Label: Work Not Started ...
Cordless Phone Handset Replacement
Deregistration First the faulty handset will have to be deregistered from the base station. If the old handset still works we recommend doing it from that handset, but any registered handset will work. Press the OK button to enter the main menu and ...
Call Pop Notifications
Update - Click Here for a how-to video covering the information in this article. Pop Notifications are Windows desktop notifications that appear in the lower right corner of the screen. There are 4 types of Pop Notifications OktoRocket CE can create: ...
Call Recordings
Call recordings can be found under the Calls tab on the Left toolbar. For Users only calls to or from their associated extension will be visible. From the call list you can select the call you would like to review and open the Call Analysis window. ...
DC Connector
The DC connector is an application that runs on the server or main RO Writer and Mitchell 1 workstation to keeps DC information in sync. If installing the DC Connector on a computer that is remote to the SQL Server, see the additional steps at the ...
Tekmetric Integration
Features: Sync customer information Repair Order Detail SMS Appointment Reminders SMS Follow-up messages Step 1: Log into tekmetric Step 2: Click on Shop Settings Step 3: Click on Integrations Step 4: Find the Digital Concierge integration and click ...
Protractor Integration Guide
You can no longer add 3rd party integrations on your own. To setup the integration to DC, you must send a request to protractor support support@protractor.com Request the following parameters should be set: Vendor: BDMEnterprises CallbackURL: ...
360 Payments Tutorial
If you are not working with 360 Payments already, use this page to get started: http://www.360payments.com/digitalconcierge Already using 360 Payments? Email their support to have Digital Concierge added to your merchant account: ...