Open the ticket you are looking to set a default technician for. Click "Options" Select the Default Technician for Labor Click "Done" On the next sync, OktoRocket should pick up a tech for the ticket.
Is there a way to see which ROs are the rollover? In the Data View, you can turn the Posted Only toggle to Off and then sort by Date Sold. Any rollover will have a different Sold Month from the Posted Month. Is there a screen that shows us GP$/HR by ...
How do I set up OktoRocket to recognize rollover with Mitchell 1 or RO Writer? To enable Rollover functionality with your SMS, you’ll need to start tracking tickets by Status Description. OktoRocket relies on ticket statuses to determine when a ...