Protractor Status Mapping
The following table outlines how the Status is mapped between DC and Protractor.
DC | Protractor |
Scheduled | Scheduled Work |
Checked In | Unassigned |
Inspecting | Inspection In Progress |
Estimating | Inspection Complete |
Customer Review | Estimate Complete |
Approved | Work Authorized |
Parts Hold | On Hold |
WIP | Work Authorized |
QC | -- |
Complete | Work Completed |
Closed | Invoice |
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