Protractor Status Mapping

Protractor Status Mapping

The following table outlines how the Status is mapped between DC and Protractor.

 

DC
Protractor
Scheduled
Scheduled Work
Checked In
Unassigned
Inspecting
Inspection In Progress
Estimating
Inspection Complete
Customer Review
Estimate Complete
Approved
Work Authorized
Parts Hold
On Hold
WIP
Work Authorized
QC
--
Complete
Work Completed
Closed
Invoice
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