Protractor Status Mapping

Protractor Status Mapping

The following table outlines how the Status is mapped between DC and Protractor.

 

DC
Protractor
Scheduled
Scheduled Work
Checked In
Unassigned
Inspecting
Inspection In Progress
Estimating
Inspection Complete
Customer Review
Estimate Complete
Approved
Work Authorized
Parts Hold
On Hold
WIP
Work Authorized
QC
--
Complete
Work Completed
Closed
Invoice

    • Related Articles

    • Protractor Integration Guide

      You can no longer add 3rd party integrations on your own. To setup the integration to DC, you must send a request to protractor support support@protractor.com Request the following parameters should be set: Vendor: BDMEnterprises CallbackURL: ...

    • Tekmetric Status Mapping

      The following table outlines how the Status is mapped between DC and Tekmetric. Custom Labels can be used to change this mapping. DC Tekmetric Created Status: Estimate Label: Not Started Checked In Status: Work-In-Progress Label: Work Not Started ...

    • Force Closing an RO

      This process can be used to close out any RO's that lose sync with the management system, or get "stuck" in DC. 1. Open the stuck RO 2. First try clicking this refresh button to resync with Protractor. 3. If that doesn't work you'll need to go to the ...

    • How To Configure Tekmetric Link Sharing Text Messages

      These messages are configured per site. So you will need to navigate to the site settings page for your specific site, under the Sites tab on the left. 1. Click "RO Settings" 2. Click "Automated Text Messages" 3. The Canned messages for the Tekmetric ...

    • RO Detail Report

      This report shows RO financial breakdown. The RO Detail Report can be filtered by Site, Advisor, DVI status, and Signature status. Date Date on the RO RO # Repair Order number Name Customer first name Tech Tech name Advisor Advisors name DVI DVI ...