Onboarding FAQ

Onboarding FAQ

  1. What is the first thing I should do to get the most benefit?

    Schedule a Call with Us!
    Get your initial questions answered and explore how OktoRocket can support your shop. Book an overview meeting and receive a demo of all the services we offer.




  2. How to sign up for OktoRocket training
    Want to learn more about OktoRocket?
    Whether you need a basic overview or in-depth training tailored to your needs, we’ve got you covered! Signing up is quick and easy:

    1️⃣ Contact Support – Reach out to our friendly support team via phone, email, or your preferred method.
    2️⃣ Schedule Your Training – Our team will provide a meeting scheduler link—simply click it and choose a time that works best for you.

    ✅ That’s it! You’re all set for your OktoRocket training session. See you soon! 🚀


  3. How Long Will It Take to Get My Login Credentials?

    For TekMetric, Protractor, and Shopware Customers:

    • If your integrations are enabled, you will receive your login credentials by the next business day after completing the onboarding form. This timeline accounts for the overnight data synchronization from your SMS system to OktoRocket.

    For Mitchell 1 and RO Writer Customers:

    • After submitting the onboarding form, you will receive an email with instructions to schedule an installation with a support team member.
    • Your login credentials will be provided once the installation is complete. 



  4. How/When do I contact OktoRocket Support?

    How to Reach OktoRocket Support:

    • Email: support@oktorocket.com
    • Chat: Click the blue chat bubble in the bottom right corner of our website.
    • Phone: Call us at (615) 288-6508.
    • Our support team is available Monday to Friday, 9 AM – 5 PM CST. If we’re unavailable, we’ll respond to your inquiry as soon as possible.

    • Related Articles

    • Goals FAQ

      How are goals created for the next month in OktoRocket? They are automatically generated at the beginning of each month based on the previous month's numbers. Can I change the parts gross profit and labor gross profit percentages in goal settings? ...

    • Dashboard FAQ

      What do the Different Colors Mean in the Outrunning Overhead Section? - Red: Your Gross Profit (GP) has not surpassed your overhead. - Black: Your GP has surpassed your overhead, meaning you are profitable. - Green: You have met your GP goal. Is ...

    • Settings FAQ

      Could I make another employee a ClientAdmin? Yes, we can do that for you. Just submit a request via chat or to support@oktorocket.com. How can I cancel my subscription? You can cancel your subscription by reaching out to our support team via chat or ...

    • General FAQ

      How are Technician Hours calculated? The technician hours in OktoRocket are determined by the primary technician assigned to a ticket, rather than production hours. These are RO-level metrics designed to track who inspected and identified the work on ...

    • Data View FAQ

      Is there a way to see which ROs are the rollover? In the Data View, you can turn the Posted Only toggle to Off and then sort by Date Sold. Any rollover will have a different Sold Month from the Posted Month. Is there a screen that shows us GP$/HR by ...