Related Articles
How is CallRail calculated in OktoRocket?
OktoRocket calculates conversion by using unique customers and CallRail call accounts. Total Conversion is determined by dividing all unique customers by the total number of calls. New Conversion Ratio is calculated by dividing new customers by new ...
How do I add another shop to my account?
If you would like to add more shops to your OktoRocket account, reach out to support@oktorocket.com and provide us the following information: Business Name: New Shop Name: New Shop Type (American/Asian, European, Diesel): New Shop Postal Code: New ...
How to set goals for your shop in OktoRocket
Learn how to set goals for your shop in OktoRocket. Follow these simple instructions to access the "Goals" feature, create a new goal, and save your changes. Go to app.oktorocket.com 1. Click "Goals" tab From the Dashboard, click on the "Goals" tab ...
General FAQ
How are Technician Hours calculated? The technician hours in OktoRocket are determined by the primary technician assigned to a ticket, rather than production hours. These are RO-level metrics designed to track who inspected and identified the work on ...
Shop Management System FAQ
How do I set up OktoRocket to recognize rollover with Mitchell 1 or RO Writer? To enable Rollover functionality with your SMS, you’ll need to start tracking tickets by Status Description. OktoRocket relies on ticket statuses to determine when a ...