How To Turn ON/OFF Automated Text Replies

How To Turn ON/OFF Automated Text Replies

Automated Text Replies are an efficient way to get back to your customers quickly.  It lets the customer know their message has been received and gives them reassurance they will be tended to.

Automated Text Replies are turned ON by default.  Here is the way to toggle back and forth based on your preference.

To Begin, head over to the "Site" Module to access your locations.



1. Click "Site"







2. Click "Edit"






3. Toggle ON






4. Click "Save"






5. Automated Text Replies are now disabled



    • Related Articles

    • How To Configure Tekmetric Link Sharing Text Messages

      These messages are configured per site. So you will need to navigate to the site settings page for your specific site, under the Sites tab on the left. 1. Click "RO Settings" 2. Click "Automated Text Messages" 3. The Canned messages for the Tekmetric ...

    • Managing Text Conversations

      Edit Contact provides a method to set customer information such as name, business, email, etc. This information will be available on all subsequent interactions. Once you are done working with a customer, mark the conversation as complete. This will ...

    • Sending a new text message

      Click + Enter the number Click Search Click on the number

    • Release Notes

      DC Relay 2.0: ? Enhancements: We've released a new version of DC Relay that enables new features for TM customers. The next release of this extension will apply to all customers! Check out the video below for more details. ...

    • Dashboard Overview

      Dashboard - Home screen for Digital Concierge New Tasks - Begin a new text message. Active Tasks - Actives Tasks include text messages, voicemail, and faxes* Notifications - View unread conversation Announcements - Updates and other news about ...