How To Turn ON/OFF Automated Text Replies
Automated Text Replies are an efficient way to get back to your customers quickly. It lets the customer know their message has been received and gives them reassurance they will be tended to.
Automated Text Replies are turned ON by default. Here is the way to toggle back and forth based on your preference.
To Begin, head over to the "Site" Module to access your locations.
1. Click "Site"
2. Click "Edit"
3. Toggle ON
4. Click "Save"
5. Automated Text Replies are now disabled
Related Articles
How To Configure Tekmetric Link Sharing Text Messages
These messages are configured per site. So you will need to navigate to the site settings page for your specific site, under the Sites tab on the left. 1. In the Module Settings box, select RO Settings, then Automated Text Messages. 2. The Canned ...Checking if Text Messages are Being Marked Spam
Sometimes text messages get flagged as spam and moved to a separate folder. Here’s how you can check if this is happening. ✅ For Android Users ⚠️ Note: Steps may vary slightly depending on your phone model and messaging app (Google Messages, Samsung ...Managing Text Conversations
Edit Contact provides a method to set customer information such as name, business, email, etc. This information will be available on all subsequent interactions. Once you are done working with a customer, mark the conversation as complete. This will ...Sending a new text message
Click + Enter the number Click Search Click on the numberKeyword Detection & Auto-Response – Setup Guide
Overview: Keyword Detection & Auto-Response in OktoRocket allows you to automatically respond to incoming SMS messages based on specific keywords. It’s ideal for automating common replies like appointment confirmations, cancellations, or rescheduling ...