You can make your job easier by creating templates for frequent messages, such as letting your customers know their car is ready or asking them to leave a review. These are called Canned Responses in Digital Concierge, and they can be found/created/edited in the Responses screen. You can make your life even easier by utilizing Dynamic Values.

 

1. Go to Responses.

2. You get to see all of your created responses there: 

mceclip0.png

Add A New Response

1. Pick Add Response:

mceclip1.png

2. A window will pop up: 

  • Label is the name of the response. The customer will not see this.
  • Response you write the body of the message here.
  • Dynamic Values are covered later in this guide.

3. After writing the response, save it by clicking Add.

 

Edit A Response

1. Click the desired response from the list of your canned responses.

2. A window will pop up. Here you can edit every aspect of your saved response:

Dynamic Values

What Are Dynamic Values

It can get quite cumbersome to manually add personal information of each customer to each of your messages. That is where dynamic values come in.

When writing a response, you can think of dynamic values as placeholders.

For Example, this string:

{{me.fname}}

represents the user's first name and eventually translates to the actual first name of the user.

For example: 

Hi, this is {{me.fname}} following up on your vehicle repairs.

Sent from a user named Tony it will translate to:

Hi, this is Tony following up on your vehicle repairs.

How To Use Dynamic Values

1. Access the list of values by clicking one of the three main categories.

There are four categories, each containing a list of values:

  • Company
  • Customer
  • User
  • Emojis

2. Make sure you are in the exact spot in the response text where you want the dynamic value to go.

3. Click the desired dynamic value item. 

A response with successfully added dynamic values looks like this: