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On Demand Campaigns
On Demand Campaigns from Digital Concierge allow you to trigger SMS/email messages to a group of customers, commonly known as "slow day" campaigns. To create an on demand campaign, you need to configure the following settings: Campaign Name: Assign a ...
RO Screen And Process Overview
This is an overview guide that will help you familiarize yourself with the ROs screen and the progress bar of the Repair Order. 1. Repair order progress bar 2. RO Details. Can be edited by clicking the blue pencil. 3. Customer information. Can be ...
Dashboard Overview
Dashboard - Home screen for Digital Concierge New Tasks - Begin a new text message. Active Tasks - Actives Tasks include text messages, voicemail, and faxes* Notifications - View unread conversation Announcements - Updates and other news about ...
OktoRocket Scheduler Overview
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Keyword Detection & Auto-Response – Setup Guide
Overview: Keyword Detection & Auto-Response in OktoRocket allows you to automatically respond to incoming SMS messages based on specific keywords. It’s ideal for automating common replies like appointment confirmations, cancellations, or rescheduling ...