Campaigns Overview

Campaigns Overview

Campaigns are a great way to stay in touch with your customers and employees. This article will give you an overview of the Campaign module and how to navigate through the page.

New Campaign

 This is where you go to create your new Campaign.




Edit Schedule

This is where you access your Campaign Schedule.  This will control the time of day your messages go out.  Messages will be built and saved on Deck outside of your Campaign Schedule.  They will then be sent during your Campaign Schedule.




Manage Links gives you a host of useful tools for you to share when promoting your Campaigns.  This includes shortened URLs and QR codes to be sent with your Campaign to give your customer direct access to setting up their appointment.






Active Campaigns

This is the number of campaigns that are active for your site.  This is useful when determining just how many campaigns you should have going simultaneously.







Messages on Deck

This will show you the number of messages ready to send and approved vs the total number of messages that have been built.  These are build outside of your Campaign hours.






Messages Sent

Total number of messages sent in the current month by default.  You can drill into the number to view all messages sent in list view.






Campaign Performance Report

A general overview of your messages per campaign and interactions.  You can drill into the Campaign Performance to view the Campaign Performance Report.






Existing Campaigns

This is where you can view all your built campaigns.






    • Related Articles

    • Campaign Performance

      This report tracks marketing campaign performance and outcomes. Campaign Module Required Admin Access Required The Campaign Performance report shows the campaign activity and outcomes. Items in the graph and table are selectable for a more in depth ...

    • Approving Campaign Messages

      SMS Campaign messages can be setup for auto-approval or require approval by the user or admin before it is sent out. Requiring approval before sending allows for additional personalization and the ability to delete unwanted campaign messages. To ...

    • Configuring The DC Scheduler

      How to Configure Appointment Settings in DC Want to streamline the booking process for your customers? By setting up your DC Scheduler, you will now have the ability of having customers avoid the hassle to calling in, and now have the ability to ...

    • Campaign Setup

      Campaigns are a great way to stay in touch with your customers and employees. This article will outline the various campaign triggers and the settings available for each. Trigger Description Any Visit This can be triggered on any customer visit. This ...

    • On Demand Campaigns

      On Demand Campaigns from Digital Concierge allow you to trigger SMS/email messages to a group of customers, commonly known as "slow day" campaigns. To create an on demand campaign, you need to configure the following settings: Campaign Name: Assign a ...