Call Summary

Call Summary

This report gives information about all calls made or received by all locations.

Voice Module Required

Admin Access Required  

 

CallsTotal number of calls handled.
Inbound Calls Number of inbound calls handled.
Unique Inbound Number of phone numbers that inbound calls have been received from. Multiple calls from the same number will count as 1.
Inbound Minutes Total time spent on inbound calls.
Outbound CallsTotal number of outbound calls.
Outbound MinutesTotal time spent on outbound calls.
Avg. Duration Average time spent per call, including in and outbound calls.

 

 

Inbound Call Activity by Number

NumberThe phone number that the inbound call was placed to.
CallsNumber of calls received to that phone number.
UniqueNumber of phone numbers that inbound calls have been received from. Multiple calls from the same number will count as 1.
Description The Digital Concierge description associated with the phone number. 
Site The Digital Concierge site associated with the phone number. 

Call Tracking 

This report can also be used for call tracking. For example if multiple numbers are used for different advertising streams calls from those numbers can be tracked separately. For more information on setting up call tracking and adding multiple numbers please contact us at Support@BDMenterprises.com 

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