This report gives information about calls and SMS conversations analyzed by Advisor IQ.
Advisor IQ Required
Site Manager Access Required
Calls
Inbound calls that go to voicemail or are disconnected in the menu will be listed as N/A User.
For calls to be analyzed by Advisor IQ they need to meet the following criteria:
- Be recorded.
- Outbound calls need to be answered or a voicemail left.
- Not be to, or from, a number listed as a vendor in the directory.
SMS
SMS conversations will be analyzed when they are marked completed.
| Total | Total calls completed by the User |
| Analyzed | Number of calls analyzed by Advisor IQ |
| Negative | Number of negative events flagged by Advisor IQ |
| Negative % | % of events flagged negative by Advisor IQ |
| Neutral | Number of neutral events flagged by Advisor IQ |
| Neutral % | % of events flagged neutral by Advisor IQ |
| Positive | Number of positive events flagged by Advisor IQ |
| Positive % | % of events flagged positive by Advisor IQ |