Recent Articles
Keyword Detection & Auto-Response – Setup Guide
Overview: Keyword Detection & Auto-Response in OktoRocket allows you to automatically respond to incoming SMS messages based on specific keywords. It’s ideal for automating common replies like appointment confirmations, cancellations, or rescheduling ...
Reports Guide
? OktoRocket Reports Overview The Reports module in OktoRocket gives you access to a powerful set of insights that span calling activity, marketing performance, repair order productivity, and advisor or tech sales. Below is a full list of the ...
Carfax Integration
How to Integrate Carfax with Your OktoRocket Instance Integrating Carfax with OktoRocket allows your dealership to seamlessly connect vehicle history reporting into your existing workflows. Follow the steps below to complete your setup. 1. Access the ...
Installing OktoRocket - CE as a Desktop App in Chrome
How to Add OktoRocket - Customer Engagement to Your Desktop 1.Open your browser and navigate to the OktoRocket Customer Engagement login page or home page. 2.In the browser, please click on the three dots in the top right menu to show your browser's ...
📇 Using vCards in Canned Messages
Overview vCards (Virtual Contact Files) are a powerful tool for sharing complete business contact information with your clients. OktoRocket supports embedding vCards into canned messages, making it easier than ever to send a digital business card ...
Popular Articles
Employee/User Management
This article highlights how to add users to DC. Depending on the modules your company uses along with your shop management system, these steps will differ. Adding the user to DC Log into DC as an administrator. Click on Users in the left navigation. ...
OktoRocket - Training Sessions
Level Up with OktoRocket! Join Our Weekly Training Sessions Ready to maximize your experience with OktoRocket? Our twice-weekly training sessions are here to help! Whether you're new to the platform or want to refine your expertise, these sessions ...
How to redirect phone calls during power or internet outages
This guide is essential for anyone looking to maintain seamless communication during power or internet outages. It provides straightforward steps to redirect phone calls, ensuring that important calls are not missed when primary systems fail. By ...
Release Notes
? OktoRocket Release Notes – August 11, 2025 Enhancements: Scheduler Widget: Customers can now optionally enter their phone number on the first screen. While not required under Google’s guidelines, providing it enables advisors to follow up on ...
DC Connect+
DC Connect+ is a mobile app enabling access to calls, text, voicemail and notifications while on the go. This guide highlights the login process and the various features of the app. Your shop must be on our latest voice infrastructure to use the ...
step by step instructional user guides
Anything pertaining to Sales Analytics