OktoAssist Overview
Video transcript
OktoRocket Knowledge Base

[0:00] Welcome to OktoAssist, OktoRocket's AI Voice Assistant.
[0:04] OktoAssist helps your shop manage calls when a live person isn't available, whether that's after hours or during busy periods when your team can't get to the phone.
[0:14] It holds a natural conversation with the caller, identifies what they need, and helps guide them to the right outcome.
[0:21] When a customer calls, OktoAssist can recognize their phone number and match them with an existing customer.
[0:28] If they're new, it can gather their information and create a new customer profile.
[0:34] From there, it gathers the reason for the call and presents the options your shop has configured.
[0:40] Depending on your setup, OktoAssist can schedule appointments, transfer callers to an advisor, towing partner, extension, call group, or voicemail, send text messages, and create leads for your team to follow up on.
[0:55] All of that activity is captured within OktoRocket, giving your team visibility into the calls OktoAssist handles and the outcomes they generate.